WHY CHOOSE US?
At KPI America, we specialize in delivering expert airport passenger research across North America, helping airports enhance customer experiences and drive sustainable growth. With a diverse survey portfolio covering all aspects of airport operations—including customer experience, quality monitoring, route development, stakeholder engagement, sustainability, and ad hoc research—we provide comprehensive insights tailored to your unique needs.
Our philosophy is to share our knowledge and experience with our clients, and work together in developing passenger research programmes to facilitate strategic decision-making and transferring our know-how to your team.
KPI's in-depth market research is more than just a marketing tool - it supports a range of strategic business objectives driving the continued success of your airport and destination.
Talk to us and see how we can assist you to better understand your market and ultimately, grow your business.
Optimising Airport Experiences with Expert Insights
Our bespoke approach ensures that every survey is designed to capture the full spectrum of passenger experiences across all touchpoints, from check-in to departure. By identifying key passenger preferences, motivations, and expectations, we equip airports with the data-driven intelligence needed to refine services, improve operational efficiency, and strengthen stakeholder relationships.
Whether optimizing passenger flow, enhancing service quality, or supporting route development, our research empowers airports to make informed decisions that foster long-term success. Partner with us to unlock actionable insights that elevate passenger satisfaction and position your airport for future growth.
Learn more about our survey portfolio below.
Survey Portfolio (pptx)
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