Over the last 10 years, KPI has brought together an experienced airport and market research team and has delivered at a number of airports worldwide using our deep understanding and considerable experience in passenger profiling and market intelligence.
George is the CEO of KPI, and is a visionary executive with over twenty years of international experience in Aviation Marketing and Communications, having worked in Asia, Europe and the Middle East.
Throughout his airport career George has been fundamental in utilizing market intelligence and market research as the key means for gathering and analyzing information for route development, customer satisfaction, planning, commercial and service development.
Before establishing KPI in 2013, George worked with Speedwing/ORCO and Virgin Atlantic in Athens & Hong Kong before taking the role of Director of Communications & Marketing at Athens International Airport followed by the Vice-President Corporate Marketing & Communications in Abu Dhabi Airports Company, responsible for Aeronautical, Non-Aeronautical and Corporate Marketing, together with Communications, Public Relations and Corporate Social Responsibility.
George is a member of the ACI World Economics Committee and the Chief Marketing Officer (CMO) Council.
Contact George at george.karamanos@kpiams.com
Mark has more than twenty years experience in the Airport sector in a range of commercial and strategic roles at airports in the UK, Europe and the Middle East, and brings his experience and understanding of the airport business and strategy to the analysis and interpretation of passenger insights, reporting on the key findings and outcomes and how these impact and drive an airport’s business objectives.
Having started his career at British Aerospace, Mark has since worked at Liverpool John Lennon Airport, Brussels and Abu Dhabi Airports Company. Most recently Mark returned to Liverpool and was the Airport’s Strategy Director responsible for developing the Airport’s long term Vision and Masterplan, and developing and building its links with the Region’s stakeholders.
Mark has a Masters degree in Air Transport Management from Cranfield University in the UK, and a Bachelors degree in Air Transport Engineering from City University in London, and is a member of ACI Europe’s Commercial Forum.
Contact Mark at mark.povall@kpiams.com
Scott started his career in market research in 2000 after a brief – yet successful – career in B2B sales. Scott’s curiosity as to why some prospects bought and others balked, led him to make a career change into market research so that he could further understand consumer behaviour. Scott uses his broad market research experience to lead the operations and manage the selection, training, and implementation of KPI’s fieldwork teams.
Over the course of his 16 year career he has worked both as an analyst and strategist and has directed hundreds of market research studies. He has consulted with product development teams for Tahitian Noni International, Frito Lay, and Kraft Foods and was one of the pioneers and early adopters of online qualitative research methods.
Scott holds an MBA from University of Utah and has been on faculty for Western Governor’s University, Texas Wesleyan University, and Brigham Young University, has been published in industry publications Quirks, Views, and Vue, and has held leadership positions in the Dallas chapter of the American Marketing Association.
Contact Scott at scott.koenig@kpiams.com
Vivi is a skilled analyst with over 10 years experience in international market research projects specialising in conducting qualitative and quantitative research analysis and research validation. As an expert in using statistical tools, Vivi is adept at transforming results into valuable information for decision-making and to managing the challenges faced in market research activities.
Vivi has been engaged in international market research assignments through her time at Athens International Airport (AIA), managing both internal and external passenger insight projects. Vivi supports KPI’s market research activities at Airports in Europe and the Middle East focussing on the data validation, analysis and developing tailored insights and recommendations.
Vivi holds a BA in Business Administration from the Panteion University, School of Social & Political Sciences in Athens.
Contact Vivi at vivi.douli@kpiams.com
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